Help

How do I invite someone to my household?

Open Settings → Household and tap Invite member. Send the link, for example on WhatsApp. When they open it on their phone and sign in, the code is already filled in and they just tap Join household.

The invite code doesn’t work. What now?

Invite codes have six characters and never contain 0, O, 1, I or L, so nothing gets mixed up. Upper or lower case doesn’t matter. A household can have up to six members: if it’s full, joining won’t work. After 20 attempts within an hour, Tellerino takes a break for safety; within an hour at most, it works again.

The link only opens the website, not the app.

If Tellerino is installed, tapping the link on your phone opens the app directly. If it isn’t installed yet, get it from the invitation page and tap the link again afterwards.

If you copied the code on the invitation page first, Tellerino offers it to you when you first open the app. And you can always do it by hand: choose I was invited in the app and enter the code.

I’m already in a household. How do I join another one?

Open the invite link on your phone and confirm Switch household. This means you leave your current household. If you were the only member, its shopping list, meal plan and recipes are permanently deleted.

Without a link: Settings → Household → Leave household, then choose I was invited and enter the code.

How do I redeem a gift code?

Open the gift link on your phone. If Tellerino is installed, the app opens and redeems the code as soon as you’re signed in. If it isn’t installed yet, copy the code on the gift page first, then get the app: when you first open it, Tellerino finds the code and redeems it after you sign in. On iPhone, iOS asks whether Tellerino may paste.

To do it by hand, go to Settings → App → Redeem a voucher and enter the code with or without “GIFT-”. If you already have Pro, the code isn’t used up and you can pass it on.

How do I cancel Tellerino Pro?

Pro runs through the App Store or Google Play and is cancelled there too, at least 24 hours before the current period ends. You’ll find the direct links and our cancellation form under Cancel contracts. In the app, Settings → Account → Cancel subscription takes you to the same page.

How do I delete my account?

In the app under Settings → Account → Delete account. What gets deleted and how to do it without the app is explained under Delete account.

Does Tellerino work without internet?

Yes. Your shopping list, meal plan and recipes are stored on your phone, and you can add and check off items even in the supermarket basement. Tellerino syncs your changes as soon as you’re back online, even if you close the app in between. Recognizing recipes and planning weeks automatically need an internet connection.

How do I get a copy of my data?

Write to support@tellerino.app. You’ll receive your data within 30 days in a common format such as JSON, sent to your account’s email address. More on this in the Privacy Policy.

How many people fit in one household?

Up to six. Everyone sees the same shopping list, meal plan and recipes, whether they use an iPhone or Android.

Which languages does Tellerino speak?

German, English, French, Spanish, Italian, Dutch, Norwegian and Danish. The app follows your phone’s language and otherwise starts in English. To pick another language, go to Settings → App → Language.

How do I reach you?

By email at support@tellerino.app, or from the app under Settings → App → Report a problem / Feedback. Tellerino is made by Jan in Hamburg.